Privacy Policy and Terms & Conditions

Effective Date: 8/1/2025

Solaris Therapy and Learning Center (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring a safe online experience. By using our website, you agree to the collection and use of your information as described in this Privacy Policy, as well as to the Terms & Conditions outlined below.

Section 1: Privacy Policy

1. Information We Collect

We may collect the following types of information when you use our website, complete forms, or communicate with us:

  • Personal Information You Provide: Name, email address, phone number, mailing address, insurance details, or other information submitted through forms or intake processes.

  • Communication Information: Preferences for receiving reminders, emails, or text messages.

  • Website Usage Information: IP address, browser type, device details, and browsing behavior collected automatically via cookies or similar technologies.

  • Text Message Information: Mobile phone number, preferences, and content you send to us.

We do not intentionally collect sensitive health or financial information through our public website. Please avoid submitting protected health information (PHI) through website forms or SMS.

2. How We Use Information

We use collected information to:

  • Provide and manage services (including scheduling, reminders, and billing communications)

  • Respond to inquiries and provide customer support

  • Improve our website and services

  • Communicate updates related to appointments, programs, and services

  • Send text message reminders, confirmations, and service updates (if you opt in)

  • Comply with legal requirements

3. Sharing of Information

We respect your privacy and limit sharing:

  • Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

  • Information may be shared with trusted service providers who support scheduling, billing, or administrative operations, but only as necessary.

  • Information may be disclosed if required by law or to protect safety and security.

4. Your Choices

  • Opt-Out of SMS: Reply STOP to any text.

  • Opt-Out of Emails: Use the unsubscribe link in our emails.

  • Cookies: You may disable cookies in your browser settings, but some site features may not work properly.

  • Access/Update Information: Contact us to update or correct personal details.

5. Data Security

We take reasonable steps to protect your information. However, SMS and internet communications are not fully secure. Please avoid sharing sensitive details via text or public forms.

6. Children’s Privacy

Our website is designed for parents/guardians. We do not knowingly collect personal information directly from children under 13. If such information is inadvertently collected, it will be deleted promptly.

7. Changes to Privacy Policy

We may update this Privacy Policy at any time. The updated version will be posted here with the revised effective date.

Section 2: Terms & Conditions

1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from Solaris Therapy and Learning Center, you may receive messages related to the following:

  • Appointment reminders and confirmations

  • Scheduling updates

  • Intake and registration communication

  • Billing and insurance notifications

  • Administrative service updates

3. Message Frequency

Message frequency may vary depending on the type of communication.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from Solaris Therapy and Learning Center in the following ways:

  • Verbally, during a conversation

  • Written, during intake documents

  • Website, when completing contact form

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at 407-720-9465.

Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our https://www.solaristlc.com/privacy-policy for Privacy Policy and Terms and Conditions.

  • Message frequency may vary.

9. Website Use

  • This Site is for informational purposes about Solaris Therapy and Learning Center services.

  • You may not use the Site for unlawful purposes or to disrupt its functionality.

  • Unauthorized access to the Site or systems is prohibited.

10. Intellectual Property

  • All content (text, images, graphics, design, and logos) is the property of Solaris Therapy and Learning Center or licensed to us.

  • You may use content for personal, non-commercial purposes only. Reproduction, modification, or distribution without permission is prohibited.

11. No Medical or Professional Advice

Information provided on this Site is for general educational purposes only and should not be considered medical, therapeutic, or professional advice. Always consult a qualified professional regarding specific needs for yourself or your child.

12. Third-Party Links

Our Site may include links to external websites. We are not responsible for their content, practices, or privacy policies. Use third-party sites at your own risk.

13. Disclaimer of Warranties

While we strive to provide accurate information, this Site is provided “as is” without warranties of any kind. We make no guarantees regarding accuracy, completeness, or availability.

14. Limitation of Liability

To the maximum extent permitted by law, Solaris Therapy and Learning Center shall not be liable for damages arising from your use of this Site, including direct, indirect, incidental, or consequential damages.

15. Indemnification

You agree to indemnify and hold harmless Solaris Therapy and Learning Center, its employees, and affiliates against claims, damages, or expenses resulting from your misuse of the Site or violation of these Terms.

16. Governing Law

These Terms and this Privacy Policy are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

17. Changes to Terms

We may update these Terms at any time. Continued use of the Site means you accept any revised Terms.

Section 3: Contact Us

If you have questions about these Terms & Conditions or Privacy Policy, please contact us:

Solaris Therapy and Learning Center
407-720-9465
info@solaristlc.com